Returns

Customers must return unwanted goods at their own cost using a ‘signed for’ courier service. We are unable to refund or exchange items that are not damaged, defective or incorrect after these 14 days, nor if they have been used or removed from their original packaging.

In the unlikely event that a product purchased from Chargestation develops a fault, you must notify us by email within 48 hours of becoming aware of the issue. Due to the technical nature of EV chargers and related equipment, all warranty claims must be assessed and approved by the manufacturer before a repair, replacement, or refund can be authorised.

Where required, we will raise a warranty ticket with the manufacturer on your behalf. The manufacturer may request diagnostic information, photographs, or error codes to verify the fault. A replacement or repair will only be provided once the manufacturer has confirmed that the product is faulty.

If a replacement is authorised, Chargestation will provide the replacement unit at no cost and will arrange either a pre-paid return label or collection of the faulty item. The faulty item must be returned to us and made available for collection, as it forms part of the manufacturer’s warranty process.

By accepting a replacement, you agree to return the faulty unit within the timeframe specified by us. Failure to return the original faulty unit may result in you being charged the full retail value of the replacement unit and/or the unreturned item. This includes situations where goods are retained following a chargeback or withheld without reasonable justification.

Some manufacturers may apply handling or assessment charges depending on the condition of the returned item or the warranty terms. These charges may be passed on to you where applicable.

Please carefully review all product specifications before ordering to ensure compatibility and suitability.