Customers have the right to return the product within 14 days after the date the item is delivered. This only applies to unopened items in their original, sealed packaging. Claims for incomplete or damaged items must be made, in writing via email within 48 hours of delivery.
Customers must return unwanted goods at their own cost using a ‘signed for’ courier service. We are unable to refund or exchange items that are not damaged, defective or incorrect after these 14 days, nor if they have been used or removed from their original packaging.
In the unlikely event that a product that you have purchased from Chargestation develops a fault please send us an email within 48 hours of delivery. If you advise us of a faulty item we will send you a pre-paid label and cover the cost of the return. If an item is found to be faulty, we will advise whether we will offer a repair, replacement or return depending on the length of time the product has been used/installed. Please note that returning some items may incur a handling charge depending upon the manufacturer’s terms. Please carefully check and confirm all specifications before ordering.